cocoph Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register for a cocoph account, we collect personal information necessary to verify your identity, comply with regulatory requirements, and provide gaming services. This information includes:

• Identity Information: Legal name, date of birth, gender, nationality, and government-issued identification number as required for PAGCOR compliance and age verification.
• Contact Information: Email address, mobile phone number, and residential address for account communications and verification purposes.
• Financial Information: Payment method details including GCash account number, PayMaya account number, bank account details, and transaction history for deposits, withdrawals, and financial record-keeping.
• Verification Documents: Copies of government-issued identification (driver's license, passport, national ID), proof of address (utility bills, bank statements), and proof of payment method ownership as required for compliance with anti-money laundering regulations.
• Correspondence: Communications you send to cocoph customer support, including emails, live chat transcripts, and any other messages exchanged with our team.

1.2 Information We Collect Automatically

When you access cocoph, we automatically collect technical and behavioral information to improve platform performance, detect fraud, and enhance user experience:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address and device ID), and mobile network information.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, navigation paths, and other behavioral analytics.
• Location Information: Geolocation data derived from IP address and mobile network information to verify that you are accessing cocoph from within the Philippines, as required by PAGCOR regulations.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your preferences, maintain your login session, analyze platform usage, and deliver personalized content. You can control cookie settings through your browser, but disabling cookies may limit platform functionality.

1.3 Information from Third Parties

cocoph may receive information about you from third-party service providers who assist with identity verification, payment processing, fraud prevention, and regulatory compliance. This includes data from payment processors (GCash, PayMaya, banks), identity verification services, and credit reference agencies. We only collect such information when necessary for regulatory compliance or service delivery.

2. How We Use Your Information

2.1 Account Management and Service Delivery

We use your personal information to create and manage your cocoph account, process your deposits and withdrawals, enable gameplay, track your gaming history, and provide customer support. This includes verifying your identity, processing financial transactions, resolving disputes, and communicating with you about your account activity.

2.2 Legal and Regulatory Compliance

As a PAGCOR-licensed operator, cocoph is legally required to collect and retain certain personal information to comply with Philippine gaming regulations, anti-money laundering laws, and responsible gaming requirements. We use your information to verify your age (21+ requirement), confirm your location within the Philippines, report suspicious transactions to authorities when legally required, and maintain records as mandated by PAGCOR.

2.3 Fraud Prevention and Security

We use your information to detect and prevent fraud, unauthorized access, money laundering, bonus abuse, account compromise, and other illegal or harmful activities. This includes analyzing behavioral patterns, monitoring transactions for suspicious activity, verifying the authenticity of identification documents, and blocking access from prohibited locations or by prohibited users.

2.4 Platform Improvement and Analytics

cocoph uses aggregated and anonymized data to analyze platform performance, understand user preferences, optimize game selection, improve user interface design, and develop new features. We do not sell your personal information to third parties for marketing purposes.

2.5 Marketing and Communications

With your consent, we may send you promotional communications about new games, bonuses, special offers, and platform updates via email, SMS, or push notifications. You can opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions in our messages. Opting out of marketing communications will not affect transactional or account-related messages, which we send regardless of your communication preferences.

3. How We Share Your Information

3.1 Service Providers and Business Partners

cocoph shares your personal information with trusted third-party service providers who assist with platform operations. These include:

• Payment Processors: GCash, PayMaya, and banking institutions that process deposits, withdrawals, and financial transactions on your behalf.
• Identity Verification Services: Third-party providers that verify government-issued identification documents and confirm user identity for compliance purposes.
• Game Providers: Software providers who supply live dealer games, slots, bingo, and other gaming content available on cocoph.
• Cloud Hosting and IT Infrastructure: Companies that provide server hosting, data storage, and technical infrastructure to support platform operations.
• Customer Support Services: Third-party support platforms that assist with live chat, email support, and customer relationship management.

All service providers are contractually bound to protect your information and use it only for the specific purposes we authorize. They are not permitted to share your information with other parties or use it for their own purposes.

3.2 Legal and Regulatory Authorities

cocoph may disclose your personal information to government authorities, regulators, or law enforcement agencies when legally required. This includes reporting to PAGCOR as our licensing authority, complying with court orders or subpoenas, cooperating with law enforcement investigations, reporting suspicious transactions under anti-money laundering regulations, and responding to legal process or government requests. We will only disclose the minimum information necessary to fulfill the legal obligation.

3.3 Business Transfers

In the event that cocoph is involved in a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred as part of that transaction. You will be notified via email or platform notice of any such change in ownership or control of your personal information. The new entity will be bound by this Privacy Policy unless you are notified otherwise and given the opportunity to exercise your data rights.

4. Data Security and Protection

4.1 Security Measures

cocoph implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and cocoph servers is encrypted using SSL/TLS protocols. Sensitive data stored in our systems is encrypted at rest.
• Access Controls: Personal information is accessible only to authorized cocoph personnel and service providers who require access to perform their job functions. Access is granted on a need-to-know basis and subject to strict confidentiality obligations.
• Security Monitoring: We continuously monitor systems for potential security threats, unauthorized access attempts, and suspicious activity. Automated alerts notify our security team of potential breaches.
• Regular Audits: cocoph undergoes periodic security audits and vulnerability assessments conducted by independent security firms to identify and address potential weaknesses.

4.2 Your Responsibilities

While cocoph implements robust security measures, account security also depends on your actions. You are responsible for maintaining the confidentiality of your login credentials, using a strong and unique password, enabling two-factor authentication if available, not sharing your account with others, and immediately notifying cocoph if you suspect unauthorized access to your account. cocoph is not liable for losses resulting from unauthorized access due to your failure to maintain credential security.

5. Data Retention

5.1 Retention Periods

cocoph retains your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our Terms and Conditions. Specific retention periods vary based on data type:

• Account Information: Retained for the duration of your account's active status plus six (6) years after closure, as required by PAGCOR and Philippine tax regulations.
• Transaction Records: Retained for seven (7) years after the transaction date to comply with anti-money laundering regulations and tax reporting requirements.
• Identity Verification Documents: Retained for seven (7) years after account closure as required by PAGCOR regulations.
• Communications: Customer support communications are retained for three (3) years to resolve disputes and improve service quality.
• Marketing Consents: Retained until you withdraw consent or for two (2) years of account inactivity, whichever comes first.

5.2 Data Deletion

After retention periods expire, cocoph will securely delete or anonymize your personal information such that it can no longer be associated with you. Anonymized data may be retained indefinitely for analytical purposes. You may request early deletion of your data, but we may be unable to comply if retention is required for legal, regulatory, or contractual obligations.

6. Your Privacy Rights

6.1 Rights Under Philippine Data Privacy Act

As a Philippine data subject, you have the following rights under the Data Privacy Act of 2012:

• Right to Access: You may request a copy of the personal information cocoph holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Object: You may object to processing of your personal information for direct marketing purposes.
• Right to Data Portability: You may request transfer of your personal information to another service provider in a structured, commonly used format where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

6.2 Exercising Your Rights

To exercise any of these rights, contact cocoph customer support via email or live chat with your request. We will respond within fifteen (15) business days. To protect your privacy, we may require verification of your identity before processing requests. Some requests may be subject to limitations based on legal or regulatory requirements — for example, we cannot delete transaction records required to be retained under anti-money laundering regulations.

7. Children's Privacy

cocoph services are restricted to individuals aged 21 and above as required by PAGCOR regulations. We do not knowingly collect personal information from minors. If we discover that a minor has created an account or provided personal information, we will immediately close the account and delete all associated personal data. If you believe a minor has accessed cocoph, please contact us immediately so we can take appropriate action.

8. International Data Transfers

cocoph primarily stores and processes personal information within the Philippines. However, some service providers (such as cloud hosting and payment processors) may store or process data outside the Philippines. When we transfer data internationally, we ensure that adequate safeguards are in place, including contractual data protection clauses that require the recipient to protect your information in accordance with Philippine data protection standards. By using cocoph, you consent to such transfers.

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including maintaining your login session, processing transactions, and enabling core features. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use cocoph to help us improve platform performance and user experience.
• Functional Cookies: Remember your preferences, language settings, and other choices to provide a personalized experience.
• Marketing Cookies: Track your activity to deliver targeted advertising and measure campaign effectiveness.

9.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling cookies may prevent you from accessing certain cocoph features or result in reduced platform functionality. For more information about cookies and how to manage them, visit your browser's help documentation.

10. Changes to This Privacy Policy

cocoph reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes via email to your registered address or through a prominent notice on the platform. The "Effective Date" at the top of this policy indicates when it was last updated. Your continued use of cocoph after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or cocoph's data practices, please contact us:

• Email: [email protected]
• Customer Support: Available 24/7 via live chat or [email protected]
• Data Protection Officer: For formal complaints or data rights requests, contact our Data Protection Officer at [email protected]

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe cocoph has violated your data protection rights. The Commission can be contacted at their official channels as published on their website.